Surgeries are by appointment only.
Patients are seen in the order of their appointment and NOT BY THEIR ARRIVAL TIME. The appointment is ten minutes per person.
If a patient requests an emergency appointment you may be asked by the receptionist the reason for the visit as it may be more appropriate to send you directly to the hospital emergency department. If you insist on seeing the doctor on the same day you may have to wait up to one hour to see the doctor. You must ring the surgery at 8.00am. You may benefit from taking the next available appointment.
If you cannot attend your appointment, please contact the surgery to cancel, so the appointment can be given to another patient. If you are late for your appointment for any reason at all you may have to wait to see the doctor.
Your doctor will always try and find the best way of making you better. You will not always be given medicine, as there are other ways to treat you. Please do not expect a prescription on every visit. Your doctor can treat minor injuries and provide minor surgery.
The patient’s legal representative and all staff employed by Birkby Health Centre have a right to access to your medical record only if necessary.
You can now book appointments online. To use SystmOnline you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.